Politique de résiliation

Cancellation Policy
Some items in our store may be offered to you as a subscription or a pre-order. This cancellation policy lays out how you can change or cancel these kinds of purchases.

Subscriptions
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. You can log in on the website and make changes in your customer profile by selecting the appropriate subscription under the Subscriptions tab. Yarn subscriptions that are to be delivered the following month can't be changed once the subscription has closed to new subscribers. 
Subscriptions are treated like custom order product and cannot be returned or exchanged except in cases of product defect.

Pre-orders 
When you purchase a pre-order, you are buying a product not yet in inventory. We will charge the full payment at time of order unless otherwise stated in the product description. 

You can cancel a pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.